Privacy Policy
Frontline Funeral Service Operations Training
This privacy policy applies between you, the User of this Website and Frontline Funeral Service Operations Training [www.nafdfuneraltraining.org], the owner and provider of this Website. Frontline Funeral Service Operations Training takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
Collectively all information that you submit to Training in Anatomical Pathology Technology via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR
The General Data Protection Regulation (EU) 2016/679;
Frontline Funeral Service Operations Training, www.nafdfuneraltraining.org, or us
Frontline Funeral Service Operations Training (at North Tees Centre Number: 4521 ), Hardwick Road, Hardwick, Stockton-on-Tees TS19 8PE;
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
Any third party that accesses the Website and is not either (i) employed by Frontline Funeral Service Operations Training and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services (including other venues) to Frontline Funeral Service Operations Training and accessing the Website in connection with the provision of such services;
Website
The website that you are currently using, www.nafdfuneraltraining.org, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Frontline Funeral Service Operations Training and Users with respect to this Website [www.nafdfuneraltraining.org]. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Frontline Funeral Service Operations Training is the "data controller". This means that Frontline Funeral Service Operations Training determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. 1. Pseudonymised staff training North Tees candidate numbers. 2. Anonymised collated (group and individual) training analytics for each online competency quiz (individual). 3. Personal data (this may vary according to your relationship with us) provided to us via online assessor application and course applications forms including; name, work address, contact email, contact phone number, job title and role (s), employment history and other information relating to training undertaken.
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data that is given to us by you; and
b. data that is collected automatically via online forms on this site
Data that is given to us by you
7. Frontline Funeral Service Operations Training will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. Online contact, course application and contact us forms;
c. Online competency assessment / training / exam revision quiz;
in each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. candidate training progress;
b. improve course design, training plans and online e-learning;
c. supplying you with training updates by email and / or blogs that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us at darren.makin@nhs.net, or by unsubscribing using the 'unsubscribe' link contained within all blog update emails).
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
Who we share Data with
11. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors, mentors, assessors and other training venues under the North Tees Centre - to obtain training progress feedback to enhance individual (s) knowledge and competency and to improve departmental / trust training.;
in each case, in accordance with this privacy policy.
Keeping Data secure
12. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your pseudonymised results is controlled by a password that is unique to each cohort - all personal date has been removed from results list and each candidate identifiable via a pseudonymised ID (North Tees candidate number) provided via the North Tees Centre.
b. we store your Data on secure servers within the Trust AND:
Our [North Tees Centre] training services as hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and support our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and by the North Tees Centre adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: darren.makin@nhs.net, or by phone on: 01642 383741.
14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy, required by the NAFD or until you request that the Data be deleted.
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
17. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: darren.makin@nhs.net.
19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it (e.g. change of trust during your training period or contact details).
Links to other websites
21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
E-portfolios
22. Dropbox software (including mobile apps) is used by candidates, mentors and assessors to share and access evidence for the e-portfolio. The use of drobox is deemed to be GDPR compliant for e-portfolios (following local data protection risk assessment) when using the following processes [and controls]:
a. To provide further security to all our candidate’s evidence data, access to individual e-portfolios is now restricted between the following 3rd parties:
Individual e-portfolios:
Candidate.
Assessor (access link will automatically be sent to you once candidate allocated).
Cohort (all candidates e-portfolios):
North Tees Centre.
NAFD external verifier (external verifiers will be sent access to entire cohorts e-portfolios).
b. All candidates must ensure that portfolio evidence meets the evidence criteria contained on this web site - evidence MUST NOT contain any identifiable information, without express documented permission and consent, relating to:
- Patients (including deceased)
- Family, and next of kin or relatives that are related to the patients (including deceased)
- 3rd party organisations (e.g. coroners, police etc.)
- Other trust / departmental staff members
c. All candidate evidence must be checked and countersigned by work place mentor before electronic submission.
d. Assessors will check all evidence and are to inform / notify North Tees and / or the candidate directly if they notice any confidential and / or patient identifiable information in any e-portfolios (or paper versions) to ensure that such data is removed and /or anonymised.
e. The North Tees Centre will perform random checks of candidate’s evidence and may delete any evidence (without prior warning) that it deems to contain any sensitive, confidential or identifiable information.
North Tess accepts no responsibility for any data / confidentially breaches pertaining to the candidate’s personal submission of evidence, if any of the above control measures have not been followed.
Click here for further Dropbox and GDPR guidance.
Click here for portfolio evidence criteria
Changes of business ownership and control
23. Frontline Funeral Service Operations Training may, from time to time, expand or reduce our business and this may involve the transfer of control of all or part of the training we offer to other Venues or Centres. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to our Trust [North Tees] and / or the NAFD.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
26. This Website may place and access certain Cookies on your computer. Frontline Funeral Service Operations Training uses Cookies to improve your experience of using the Website. Frontline Funeral Service Operations Training has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Frontline Funeral Service Operations Training to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
Type of Cookie (s): Strictly necessary cookies
Purpose: These are cookies that are required for the operation of our website. They include;
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Cookies that enable you to log into secure areas of our website and
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Use on online forms
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Exam revision quizzes
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Presentation displays
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Forum use
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
34. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
35. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
38. Frontline Funeral Service Operations Training / North Tees Training Centre, reserves the right to modify this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on this website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
39. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Please review this policy it frequently.
You may contact Training in Anatomical Pathology Technology by email at darren.makin@nhs.net.
Attribution
40. This privacy policy was created, in part, using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).
Updated: 26/02/21